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Samurider.com now a forum sponsor.
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penguinn Offline
Break-In Period

Tampa Bay
Posts: 8
Joined: Aug 2014
Post: #21
RE: Samurider.com now a forum sponsor.
(08-14-2014 01:22 PM)Flynrider Wrote:  
(08-14-2014 07:13 AM)penguinn Wrote:  I see a number of posts related to speedy customer service and quick shipping.
I, on the other hand, have not seen this type of customer service response.

This notice has been on his homepage for a couple of weeks :

04-Aug 2014

We are pleased to inform you that we are out of the office from August 13th to the 17th.
(Japanese national holidays).
*Most of manufactures are also summer vacation during the period.
Emails are most welcome always. We will get back to you as soon as we back to work!
Thank you very much for your understanding.

Takashi

Thanks for the information, I guess a day waiting or two won't kill me
penguinn
08-14-2014 05:13 PM
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penguinn Offline
Break-In Period

Tampa Bay
Posts: 8
Joined: Aug 2014
Post: #22
RE: Samurider.com now a forum sponsor.
(08-14-2014 07:26 AM)Houtman Wrote:  [quote='penguinn' pid='55024' dateline='1408025580']
I see a number of posts related to speedy customer service and quick shipping.
I, on the other hand, have not seen this type of customer service response. 3 days ago I emailed a request for a quote for a seat for my 2014 CB1100. I received the usual auto reply saying I should get a reply with 24 hours. No response. The next day I sent another email and got the auto reply saying I should get a response with in 24 hours. Still no reply.
I will send one more email before I decide to stick with the stock seat and look for another supplier.

I think that his office is closed for vacation, I did see that some where. He gives EXCELLENT service.
Thanks for the information, I had not seen the vacation posting by Takashi - He has since replied and told me he will assist when he returns on the 18th
08-16-2014 07:43 AM
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ZenBiker Offline
Break-In Period

Durham, NC
Posts: 25
Joined: Mar 2014
Post: #23
RE: Samurider.com now a forum sponsor.
As I've said before, I've been riding and buying motorcycles and motorcycle accessories for over 40 years (and I sold Harleys). Takashi is clearly in the top tier of merchants I've bought from or worked with.

For instance, I suggested he add some clarifying information on a particular item, and it was on the site the next day. Not only that, he added a similar advisory on another item I hadn't even noticed.

Mr. T has my highest recommendation. I'll be doing business with him for many years.

"The real cycle you're working on is a cycle called 'yourself.'"
~ Robert M. Pirsig
08-23-2014 09:01 AM
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ClassicVW Offline
High Mileage

New Jersey, USA
Posts: 1,415
Joined: Aug 2014
Post: #24
RE: Samurider.com now a forum sponsor.
I must confess I've ordered a thing or three in the couple of weeks I've owned the CB.

I placed an order the other day and I was a little too hasty. I emailed him to please make a change. He answered cheerfully that would not be a problem. Then I noticed something on his site I hadn't noticed before I placed the order and emailed him asking him to make ANOTHER change to the order. Another cheerful "no problem!" reply. This guy isn't just good, he's the best.

--George
"The two most important days in your life are the day you are born and the day that you find out why" -- Mark Twain
08-23-2014 10:23 AM
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ride4now Offline
High Mileage

Florida / Georgia USA
Posts: 1,300
Joined: May 2013
Post: #25
RE: Samurider.com now a forum sponsor.
I ordered the rear rack from them the day before they went out on their summer break. I received an email from Mr T that day about their vacation and that they'd resume operations when they returned. On the 18th. (The day they came back) I received another email from them telling me that the item had been shipped. The rack arrived at my office on Friday 8/22, 4 days later.
Seriously....if they really shipped it when they said, and not sooner, that was great service! Frankly, even if it shipped earlier, it was still good. In addition, they included a beautiful, glossy, Honda brochure on the 2014 CB1100, both models, all colors. And they also included a Honda accessory catalog, also in full glossy color. I couldn't get a Honda brochure from my local dealer like this! Of course, all of the print is in Japanese. Oh and the Japanese newspaper used to cushion the rack was interesting... especially the movie section!
Mr. T... Good job and Thanks! Now the hard part...installing it!

'14 Honda CB1100 DLX
'09 Kawasaki KLR650
'04 Harley-Davidson Super Glide
08-24-2014 08:00 AM
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hondahoarder Offline
Running Like a Top

LaGrange KY
Posts: 357
Joined: Jun 2013
Post: #26
RE: Samurider.com now a forum sponsor.
My experience with his company is first class, thanks for the support Mr. T.

2014 Moto Guzzi V7 Special
2014 Moto Guzzi California 1400
1995 Yamaha XV1100 Virago
1981 Honda CB750K
1981 Honda Passport C70 times 2
1980 Yamaha XS1100 Midnight
1978 Honda CX500 times 2
1977 Honda CB750K
1977 Yamaha RD400
1972 Yamaha DS7
1969 Yamaha YAS1C
08-24-2014 01:33 PM
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Randy B Offline
Road Warrior

San Jose CA
Posts: 2,231
Joined: Apr 2013
Post: #27
RE: Samurider.com now a forum sponsor.
I can't wait for my package to arrive. Should be here this week. Big Grin
08-24-2014 01:48 PM
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Cormanus Offline
Moderator

Queensland, Australia
Posts: 10,374
Joined: Dec 2013
Post: #28
Samurider.com now a forum sponsor.
Neither can the rest of us, Randy. Smile
08-24-2014 01:53 PM
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ClassicVW Offline
High Mileage

New Jersey, USA
Posts: 1,415
Joined: Aug 2014
Post: #29
RE: Samurider.com now a forum sponsor.
Another great, unbeatable service from. Mr. T.

I ordered the Kijimi black engine guards and the Comet fairing, color matched with the stripes added. It was stated 2-3 weeks for shipping. I understood that, it's not a problem.

Two days ago, which was one week after ordering, Mr. T. sends me an email saying it shipped, much earlier than expected. The items arrive here today, just TWO DAYS later. Already installed and looking great. Isn't it great when things go better than expected? !

--George
"The two most important days in your life are the day you are born and the day that you find out why" -- Mark Twain
08-30-2014 03:44 PM
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Randy B Offline
Road Warrior

San Jose CA
Posts: 2,231
Joined: Apr 2013
Post: #30
RE: Samurider.com now a forum sponsor.
He had originally told me that it would be 4-6 weeks for the road comet in my color Big Grin and the next day I got an email stating that they had just finished one and it would be shipping the next day. I got my "boxes-o-goodies" 4 days later.

Happy camper am I. Big Grin
08-30-2014 03:55 PM
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