Samurider.com now a forum sponsor.
|
Author |
Message |
penguinn
Break-In Period
Tampa Bay
Posts: 8
Joined: Aug 2014
|
RE: Samurider.com now a forum sponsor.
(08-14-2014 01:22 PM)Flynrider Wrote: (08-14-2014 07:13 AM)penguinn Wrote: I see a number of posts related to speedy customer service and quick shipping.
I, on the other hand, have not seen this type of customer service response.
This notice has been on his homepage for a couple of weeks :
04-Aug 2014
We are pleased to inform you that we are out of the office from August 13th to the 17th.
(Japanese national holidays).
*Most of manufactures are also summer vacation during the period.
Emails are most welcome always. We will get back to you as soon as we back to work!
Thank you very much for your understanding.
Takashi
Thanks for the information, I guess a day waiting or two won't kill me
penguinn
|
|
08-14-2014 05:13 PM |
|
penguinn
Break-In Period
Tampa Bay
Posts: 8
Joined: Aug 2014
|
RE: Samurider.com now a forum sponsor.
(08-14-2014 07:26 AM)Houtman Wrote: [quote='penguinn' pid='55024' dateline='1408025580']
I see a number of posts related to speedy customer service and quick shipping.
I, on the other hand, have not seen this type of customer service response. 3 days ago I emailed a request for a quote for a seat for my 2014 CB1100. I received the usual auto reply saying I should get a reply with 24 hours. No response. The next day I sent another email and got the auto reply saying I should get a response with in 24 hours. Still no reply.
I will send one more email before I decide to stick with the stock seat and look for another supplier.
I think that his office is closed for vacation, I did see that some where. He gives EXCELLENT service.
Thanks for the information, I had not seen the vacation posting by Takashi - He has since replied and told me he will assist when he returns on the 18th
|
|
08-16-2014 07:43 AM |
|
ZenBiker
Break-In Period
Durham, NC
Posts: 25
Joined: Mar 2014
|
RE: Samurider.com now a forum sponsor.
As I've said before, I've been riding and buying motorcycles and motorcycle accessories for over 40 years (and I sold Harleys). Takashi is clearly in the top tier of merchants I've bought from or worked with.
For instance, I suggested he add some clarifying information on a particular item, and it was on the site the next day. Not only that, he added a similar advisory on another item I hadn't even noticed.
Mr. T has my highest recommendation. I'll be doing business with him for many years.
"The real cycle you're working on is a cycle called 'yourself.'"
~ Robert M. Pirsig
|
|
08-23-2014 09:01 AM |
|
ClassicVW
High Mileage
New Jersey, USA
Posts: 1,415
Joined: Aug 2014
|
RE: Samurider.com now a forum sponsor.
I must confess I've ordered a thing or three in the couple of weeks I've owned the CB.
I placed an order the other day and I was a little too hasty. I emailed him to please make a change. He answered cheerfully that would not be a problem. Then I noticed something on his site I hadn't noticed before I placed the order and emailed him asking him to make ANOTHER change to the order. Another cheerful "no problem!" reply. This guy isn't just good, he's the best.
--George
[i]"The two most important days in your life are the day you are born and the day that you find out why" [/i]-- Mark Twain
|
|
08-23-2014 10:23 AM |
|
ride4now
High Mileage
Florida / Georgia USA
Posts: 1,413
Joined: May 2013
|
RE: Samurider.com now a forum sponsor.
I ordered the rear rack from them the day before they went out on their summer break. I received an email from Mr T that day about their vacation and that they'd resume operations when they returned. On the 18th. (The day they came back) I received another email from them telling me that the item had been shipped. The rack arrived at my office on Friday 8/22, 4 days later.
Seriously....if they really shipped it when they said, and not sooner, that was great service! Frankly, even if it shipped earlier, it was still good. In addition, they included a beautiful, glossy, Honda brochure on the 2014 CB1100, both models, all colors. And they also included a Honda accessory catalog, also in full glossy color. I couldn't get a Honda brochure from my local dealer like this! Of course, all of the print is in Japanese. Oh and the Japanese newspaper used to cushion the rack was interesting... especially the movie section!
Mr. T... Good job and Thanks! Now the hard part...installing it!
‘22 BMW R1250 GSA
‘14 Honda CB1100 DLX
'09 Kawasaki KLR650
‘70 Kawasaki H1 500
|
|
08-24-2014 08:00 AM |
|
hondahoarder
Running Like a Top
LaGrange KY
Posts: 360
Joined: Jun 2013
|
RE: Samurider.com now a forum sponsor.
My experience with his company is first class, thanks for the support Mr. T.
Curt & Debbie
2019 Super Cub
2014 MG V7 Special
2014 MG California Touring
2007 MG California Vintage
1995 XV1100 Virago
1992 VMX1200D Yamaha Vmax
1986 Yamaha FZX700 Fazer
1981 C70 Passport X2
1984 MG California II
1978 CX500 Red
1978 CX500 Black
1972 Suzuki GT550J
1972 Yamaha DS7
1969 Yamaha YAS1C
|
|
08-24-2014 01:33 PM |
|
Randy B
Road Warrior
Palm Bay FL
Posts: 2,537
Joined: Apr 2013
|
RE: Samurider.com now a forum sponsor.
I can't wait for my package to arrive. Should be here this week.
|
|
08-24-2014 01:48 PM |
|
Cormanus
Moderator
Queensland, Australia
Posts: 20,660
Joined: Dec 2013
|
Samurider.com now a forum sponsor.
Neither can the rest of us, Randy.
|
|
08-24-2014 01:53 PM |
|
ClassicVW
High Mileage
New Jersey, USA
Posts: 1,415
Joined: Aug 2014
|
RE: Samurider.com now a forum sponsor.
Another great, unbeatable service from. Mr. T.
I ordered the Kijimi black engine guards and the Comet fairing, color matched with the stripes added. It was stated 2-3 weeks for shipping. I understood that, it's not a problem.
Two days ago, which was one week after ordering, Mr. T. sends me an email saying it shipped, much earlier than expected. The items arrive here today, just TWO DAYS later. Already installed and looking great. Isn't it great when things go better than expected? !
--George
[i]"The two most important days in your life are the day you are born and the day that you find out why" [/i]-- Mark Twain
|
|
08-30-2014 03:44 PM |
|
Randy B
Road Warrior
Palm Bay FL
Posts: 2,537
Joined: Apr 2013
|
RE: Samurider.com now a forum sponsor.
He had originally told me that it would be 4-6 weeks for the road comet in my color and the next day I got an email stating that they had just finished one and it would be shipping the next day. I got my "boxes-o-goodies" 4 days later.
Happy camper am I.
|
|
08-30-2014 03:55 PM |
|
|
Forum Friends
|
|
Recent Posts
|
Triumph Thruxton RS Final Edition
|
That is a very good story, Ferret. In . . .The ferret — 03:58 PM |
Triumph Thruxton RS Final Edition
|
I don't know about that... they're easy . . .Gone in 60 — 03:50 PM |
Triumph Thruxton RS Final Edition
|
Haha ferret....it's funny how some thing . . .misterprofessionality — 03:41 PM |
Todays weather
|
And … ?
Not too much to talk a . . .peterbaron — 03:21 PM |
Todays weather
|
Today's weather (same system as PB) was . . .GoldOxide — 03:10 PM |
Triumph Thruxton RS Final Edition
|
Talk about dreaming of owning somethin . . .GoldOxide — 03:09 PM |
Todays weather
|
And … ?Cormanus — 03:07 PM |
Todays weather
|
The weather was good, but it was cool an . . .peterbaron — 03:06 PM |
Statistics
|
» Members: 6,520
» Latest member: DNLG
» Forum threads: 15,974
» Forum posts: 329,781
Full Statistics
|
|
|